Ascendo AI
The Knowledge-First Agentic AI Platform for Service and Support.
PRICING STARTS
$
0
/ Month
INDUSTRY
Customer Support
PRICING TYPE
Paid
USE CASES
Escalation Management – Detect risks early, predict impact, and reduce churn with proactive workflows.
Knowledge Intelligence – Automatically generate, update, and surface relevant knowledge during support.
Customer Self-Service – Embed no-code AI agents in apps, websites, or communities for instant resolutions.
Support Engineer Assistance – Help engineers troubleshoot, manage backlogs, and plan spares intelligently.
Leadership Insights – Give support leaders visibility across people, products, and customer interactions to identify patterns and anomalies.
CORE FEATURES
Resolution AI Agents - Handle complex support cases end-to-end with precision and automation.
Knowledge Intelligence - Create and expand organizational knowledge in real time from every support interaction.
Cognitive Routing - Direct issues to the right agents based on context, expertise, and priority.
Smart Backlog & Escalation - Predict escalation risk, manage backlog, and prioritize resolution actions.
Quality & Privacy Controls - Ensure compliance, filter sensitive data, and maintain high service quality standards.
CATEGORY
Digital Workers
USEFUL FOR
Support Engineers, End Customers, Support Leaders, CCOs, Customer Success Teams
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