Cognigy

Automate services with enterprise-grade conversational AI.

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PRICING STARTS

$

0

/ Month

INDUSTRY

Customer Service

PRICING TYPE

Paid

ABOUT

Cognigy is an enterprise-grade conversational AI platform that enables businesses to automate customer and employee services across various channels, including voice and text. By leveraging advanced AI technology, Cognigy enhances user interactions, streamlines processes, and delivers exceptional service experiences, resulting in improved efficiency, reduced operational costs, and higher customer satisfaction.

USE CASES

Customer Service Automation: Automate customer interactions to provide 24/7 support and improve response times.

Employee Assistance: Offer AI-driven support for internal processes and employee inquiries.

Sales and Marketing: Enhance customer engagement through personalized AI interactions.

CORE FEATURES

AI Agent Manager: A visual AI agent creation and orchestration engine.

Agentic AI: An autonomous, goal-oriented AI workforce powered by large language models (LLMs).

Voice Gateway: Turnkey voice connectivity to any contact center.

Generative AI: Enterprise-ready LLMs for customer experience transformation.

Knowledge AI: AI-based semantic search and knowledge management.

Natural Language Understanding (NLU): Market-leading AI for over 100 languages.

Multimodal Customer Experience (CX): Cross-channel customer journeys with xApps.

Agent Copilot: Next-generation agent assist for enterprise contact centers.

Live Chat: AI-powered live agent workspace.

Insights: Omnichannel reporting and analytics suite.


CATEGORY

Customer Experience

USEFUL FOR

Customer Support

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