Cust.

AI agents for personalized customer interactions and retention.

PRICING STARTS

$

249

/ Month

INDUSTRY

Customer Success

PRICING TYPE

Paid

ABOUT

Cust is an AI-powered platform designed to enhance customer success management by automating and personalizing customer interactions. It enables Customer Success Managers (CSMs) to engage with all customers, including smaller ones, through AI-driven agents that provide actionable insights and facilitate one-on-one conversations. This approach aims to improve net revenue retention and overall customer satisfaction.

USE CASES

Customer Onboarding: Automate the onboarding process to ensure new customers are effectively integrated and set up for success.

Feedback Collection: Gather valuable customer feedback through AI-driven conversations to inform product and service improvements.

Renewal Management: Proactively manage contract renewals by identifying at-risk customers and addressing their concerns.

Upsell and Cross-sell Opportunities: Identify and act on opportunities to expand revenue by offering additional products or services to existing customers.

CORE FEATURES

AI-Powered Conversations: Initiate and manage one-on-one conversations with customers to provide personalized experiences.

Automated Reply Handling: Automatically manage customer replies to ensure timely and consistent responses.

Conversational Insights: Extract valuable insights from customer interactions to inform business decisions.

Customer Segmentation: Automatically segment customers based on engagement and satisfaction levels to tailor strategies accordingly.

Integration Capabilities: Seamlessly integrate with various platforms, including CRM systems and analytics tools, to streamline workflows.

CATEGORY

Customer Experience

USEFUL FOR

Customer Support

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