Cust AI

AI Agents for Elite Customer Success Teams

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PRICING STARTS

$

4 / Month

INDUSTRY

Customer Support

PRICING TYPE

Paid

ABOUT

Cust is a software platform that uses AI agents to help Customer Success (CSM) teams to be proactive in managing all their accounts. It replaces generic automations (e-mails/newsletters) with conversations and “plays” (automated or semi-automated workflows) that adapt to what a specific customer account needs — onboarding, activation, feedback, renewal, upsell, etc. The goal is to increase net revenue retention, reduce churn, expand revenue via upsell/cross-sell, and recover dormant customers.

USE CASES

Onboarding New Customers – Guide fresh accounts smoothly into product adoption.

Driving Product Adoption – Encourage customers to use key features to unlock value.

Customer Feedback Collection – Gather timely insights to improve experience and product.

Quarterly Business Reviews (QBRs) – Automate account health checks and business review touchpoints.

Renewal Management – Ensure timely renewals with proactive reminders and interventions.

Upselling & Cross-Selling – Identify expansion opportunities to increase account value.

Churn Prevention – Detect risk signals early and act before revenue is lost.

Reactivating Dormant Accounts – Win back quiet or inactive customers with targeted outreach.

CORE FEATURES

AI-Powered Customer Success Plays – Automates onboarding, activation, feedback, renewal, upsell, and churn recovery.

Conversational Customer Segmentation – Categorizes customers as at-risk, satisfied, or growth opportunity.

Revenue Retention & Expansion – Focused tools to improve renewals and drive upsells or cross-sells.

Dormant Customer Recovery – Specialized workflows to re-engage inactive or quiet customers.

Seamless Integrations & Setup – Plug into CRMs and analytics platforms with setup handled by Cust.

Scalable Personalization – Provides high-touch engagement for every account, regardless of size.