Deepgram
High-accuracy speech-to-text APIs for voice applications.
PRICING STARTS
$
4,000
/ Month
INDUSTRY
Technology
PRICING TYPE
Freemium
ABOUT
Deepgram is an AI-driven voice AI platform that provides APIs for speech-to-text, text-to-speech, and language understanding, enabling developers to build voice-enabled applications with high accuracy, speed, and scalability. It leverages advanced deep learning algorithms to deliver state-of-the-art speech recognition and processing capabilities. It offers a suite of APIs designed to facilitate the integration of voice functionalities into various applications, supporting real-time transcription, natural-sounding text-to-speech conversion, and comprehensive audio intelligence.
USE CASES
Contact Centers: Transcribe customer interactions into actionable data, analyze sentiment, and detect key topics to enable real-time agent support.
Medical Transcription: Accurately transcribe medical consultations and records, ensuring compliance and enhancing patient care.
Conversational AI: Develop voice-enabled assistants and chatbots that interact naturally with users, enhancing user experience.
Speech Analytics: Extract insights from audio data, including sentiment analysis, intent detection, and topic identification.
Media Transcription: Transcribe podcasts, videos, and other media content for accessibility and content analysis.
CORE FEATURES
Speech-to-Text API: Provides unmatched accuracy, speed, and cost-effectiveness for transcribing audio to text.
Text-to-Speech API: Generates responsive, natural-sounding voices for real-time AI agents and other applications.
Audio Intelligence API: Extracts vital insights from conversational audio, including sentiment analysis and intent detection.
Voice Agent API: Enables the development of real-time AI voice agents for various applications.
Read detailed reviews and discover what makes this agent unique
Reviews
"Deepgram is What We Were Looking for All Along"
What do you like best about Deepgram?
Comparison with Amazon Transcribe:
We started with Amazon (AWS) Transcribe thinking it must be the best. After spending a lot of money (it is many fold more expnsive than Deepgram), patience (its inferior in quality) and time, we gave up.
Running whisper on an AWS machine:
We decided to run Whisper on an Amazon machine. Afterall Whisper is free and we would only pay for compute. The quality was definitely better. But we soon realized that with T@ large ($500/month) we were experiencing very high latency during peak hours of the day and we were still paying for the idle compute at remaining hours.
Switch to Deepgram:
After switching to Deepgram we found out that not only they are high quality, they are faster (latency of less than a minute for audio files upto an hour) , cheaper (no need for idle compute, only pay per use), and same quality as whisper with one of their models we chose called Nova (they also offer two other models including Whisper and one more).
Now we are exploring their real time transcription, LLM for real time analysis of streams, and also infrastructure needed to develop voice bots.
I highly recommend Deepgram to anyone!
What do you dislike about Deepgram?
Nothing so far that we found. We have been completely happy with the service.
What problems is Deepgram solving and how is that benefiting you?
Voice recognition of customer sales and support calls. Both post call analysis as well as real time analysis.
Srinivas S.
CEO
"Transcribing audio is now so much faster"
What do you like best about Deepgram?
With their speech recognition Deepgram is incredibly fast and incredibly accurate, making listening to meeting and call transcriptions much easier. I also like that it integrates very smoothly with Slack and Zoom giving easy access to transcriptions right inside the app. This ability to work with many different accents and dialects is critical to our diverse team. Furthermore, the simple setup and easy to use API lends itself to customization of the software into answering precisely our workflow needs.
What do you dislike about Deepgram?
The only flaw I saw with Deepgram as it misinterprets an audio with lots of background noise. It does well on quiet environments but the transcription quality falls when there is noise interference. And it sometimes misunderstands technical parlance, which I have to correct by default. It’s not all bad though, it would simply be nice for customer support to be a little quicker because sometimes they take a while to respond to more complex questions.
What problems is Deepgram solving and how is that benefiting you?
Deepgram significantly improved our workflow through elimination and automation of meeting transcription and call transcription. We can now save a ton of time by spending it reviewing transcripts, rather than spending hours transcribing audio. It also allows us to keep on meeting documentation and follow ups and make sure that nothing is missed. Transcriptions are no longer prone to errors, the accuracy and speedy level helps us to communicate within our team and makes our productivity better.
Jose C.
Content operations lead
"High quality audio transcription for enterprise grade application"
What do you like best about Deepgram?
Deepgram provides a high quality transcription from audio recordings that we can count on to use in our system as well as for our enterprise clients. We've been using the transcription service for several months and it has worked consistently and reliably over that time.
What do you dislike about Deepgram?
Deepgram has worked really well and our team really can't point to a dislike yet, despite using it for several months in a production capacity.
What problems is Deepgram solving and how is that benefiting you?
We process a high volume of audio recordings from our clients' customer service and sales calls. Deepgram helps us reliably convert those recordings into high quality transcripts that we can confidently utilize in our system for our clients.
Daniel H.
Chief Financial Officer
"Deepgram provides accurate and fast transcription for real-time applications"
What do you like best about Deepgram?
Deepgram offers incredibly fast multi-channel TTS services, which are perfect for handling multiple audio streams efficiently.
The support for around 30 languages makes it versatile for global applications.
Additionally, the audio intelligence feature for intent detection is super useful, providing valuable insights that enhance the accuracy and depth of our transcriptions. Integration is seamless, and the performance is consistently reliable.
What do you dislike about Deepgram?
The service can be a bit pricey for startups with tight budgets, especially if usage scales quickly.
What problems is Deepgram solving and how is that benefiting you?
Deepgram is solving the challenge of providing accurate and fast real-time transcription, which is essential for our business. Our interview copilot and mock interview features rely heavily on immediate, real-time feedback to guide users during their interview process. Deepgram’s reliable multi-channel transcription allows us to maintain seamless interactions and deliver valuable insights instantly, improving user experience and overall product efficiency.
Ryan C.
Software Engineer
"Reliable solution for high transcription accuracy for customer interactions"
What do you like best about Deepgram?
I especially like how the use of Deepgram brings out the transcription accuracy aspect. It does record even the most detailed interactions and this means our customer relations are much better. There are many useful features on it, such as real time processing and the language it supports. Moreover, their customer support helps us sort out any problems that we may come across. All in all, I can conclude that Deepgram has greatly benefited our work process and increased productivity.
What do you dislike about Deepgram?
The main disadvantage of the Deepgram is that it has issues with transcriptions that contain the accent and can lead to misunderstandings in customer support. This results in time delay in the issue resolution processes and procedures. Also, the implementation was to some extent difficult and required more technical knowledge, which at first hindered our progress. Although these could be considered minor problems, they have once in a while impacted our efficiency.
What problems is Deepgram solving and how is that benefiting you?
Deepgram helps us without having to sit and manually try to decode the conversations customers have had on the phone with us. With the real time transcription feature, we can easily freeze the flow and transcribe the content captured about our services from the customers hence improving on the existing services. The process integration with our current applications means that we can optimize workflows and increase productivity of our teams. This has benefited our customers and enhanced the company’s productivity by many folds.
Martin L.
Customer Support Representative
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