Espressive

AI Automation To Reduce Costs.

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PRICING STARTS

$

0 / Month

INDUSTRY

Human Resources

PRICING TYPE

Paid

ABOUT

Espressive is a company that provides AI-powered virtual support agents (e.g. Barista) for enterprises to automate employee self-help and internal service desk tasks (IT, HR, facilities, etc.). Their goal is to let employees get answers quickly (without always having to open tickets), reduce repeated help-desk volume, improve employee experience, and contain costs. They use natural language understanding, omni-channel interfaces, integrations with other enterprise tools, and customization to serve large organizations.

USE CASES

Employee Self-Help – Allows employees to ask their questions (IT, HR, etc.) and get answers immediately without waiting for a support ticket to be addressed.

Help Desk / Ticket Deflection – Reduce volume of help desk tickets by automating common requests and issues.

Internal Knowledge Base Access – Employees can retrieve policy documents, how-to guides, FAQs, etc., via conversational interface.

IT & Facilities Requests – Automate requests like software provisioning, access requests, device issues, etc., through the virtual agent.

Employee Onboarding – Supporting new employees with access, identity management, software setup, etc. via automated workflows.

Employee Feedback & Sentiment Analysis – Using conversational surveys to gauge sentiment, monitor employee pulse, and trigger actions.

Cost & Call Reduction – Reducing calls/emails to support teams by intercepting support issues early.

Automated Escalation / Case Management – When automation is not enough, escalate to human agents or open cases with more detail.

CORE FEATURES

Conversational AI / Virtual Support Agent – Understands employee queries posed in natural language, handles many types of requests and issues.

Omni-channel Access – Employees can interact via chat interface, possibly voice prompts/notifications, multiple communication channels.

Smart Ticketing / Case Management – When the virtual agent can’t resolve something automatically, it can escalate or create tickets, integrate with ITSM or help desk tools.

Knowledge Base / FAQ Management – Tools to ingest or manage FAQ / knowledge base content; updates without deep technical effort.

Analytics & Insights – Tracking metrics like ticket deflection, email interception, call reduction; dashboards/reports to monitor performance.

Integration Designer / Backend Automations – Able to connect with multiple backend systems, automate resolution of tasks/issues (even somewhat complex ones) using runbooks or integrations.

Conversational Surveys – Collecting feedback / employee sentiment via conversational survey tools that can trigger actions automatically.