Forethought

Agentic AI for customer support — AI that reasons, acts, and scales across channels.

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PRICING STARTS

$

0 / Month

INDUSTRY

Customer Support

PRICING TYPE

Paid

ABOUT

Forethought is an AI platform built for customer support and CX teams. It provides a multi-agent architecture, where different AI “agents” collaborate (e.g. for classification, resolution, insights, etc.). The agents are “agentic” — not just passive responders, but capable of reasoning, decision making, and executing actions within defined policies. Forethought is designed to be trained on your historical tickets, knowledge bases, and workflows so that it can automate support, assist human agents, classify & route tickets, and surface content gaps.

USE CASES

Automated resolution / deflection of common cases — Let the AI take over FAQs, simple requests, freeing up humans.

Ticket triage & routing — Automatically classify, prioritize, and route incoming tickets to proper teams.

Agent augmentation / Copilot — Support human agents by surfacing relevant info, speeding their replies.

Cross-channel automation — Provide AI support in email, chat, voice channels seamlessly.

Content & knowledge base improvement — Use insights to discover gaps and generate content suggestions.

Scalable support for fast growth / high volume — Support teams facing surges in ticket volume using AI.

Hybrid AI + human support model — AI handles routine, humans handle edge / complex cases.

CORE FEATURES

Multi-Agent Architecture — Separate AI agents (Solve, Triage, Assist, etc.) collaborate to handle different parts of the support process.

Agentic Reasoning & Action — Agents don’t just interpret text; they reason using rules / policies and take appropriate actions (e.g. resolve, escalate).

Omnichannel Support — Works across chat, email, voice, etc., providing consistent AI-driven support in each channel.

Ticket Classification & Routing (Triage) — Auto-tag, prioritize, assign tickets to the correct agent/team using models.

Agent Assist / Copilot — While humans handle complex cases, the AI suggests responses, relevant knowledge, next steps inline in the support tool.

Knowledge Gap Discovery / Insights — The system finds gaps in your help content or workflows, suggests new content or articles.

Customizable Email Automation (Solve Email) — Automated, brand-toned responses via email with workflow control.

Training on Historical Data — The AI uses past ticket history, knowledge bases, articles, internal data to bootstrap performance.

Security & Compliance / Data Control — Emphasis on enterprise readiness, secure integrations.

Analytics & Monitoring — Metrics, dashboards, performance tracking, insight into where AI succeeds or fails.