kapa.ai

Instant AI Answers to Technical Questions

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PRICING STARTS

$

0 / Month

INDUSTRY

Technology

PRICING TYPE

Freemium

ABOUT

Kapa.ai is an AI platform that transforms technical documentation, tutorials, chat logs, API references, and other knowledge-bases into a contextually aware AI assistant. It’s especially made for companies with developer-facing or technical products, to help answer technical questions instantly, reduce support load, augment onboarding, and improve documentation discoverability. It supports integrations (web widgets, Slack, Discord, Zendesk etc.), has enterprise-grade security features, and aims to deploy quickly.

USE CASES

Technical support – Reduce ticket volume and response times for developer and product queries.

Developer onboarding – Guide new developers with AI assistants inside docs or product dashboards.

Customer self-service – Enable users to get instant answers without waiting for human support.

Documentation optimization – Highlight missing or unclear documentation based on user queries.

Internal knowledge access – Provide employees with quick answers from wikis, chat logs, or knowledge bases.

Community engagement – Support developer communities on Slack or Discord with AI-driven answers.

CORE FEATURES

AI-powered Q&A – Instantly answers technical and product questions using docs, APIs, tutorials, forums, and past chats.

Multi-source integration – Connects with GitHub, Confluence, Zendesk, Slack, Discord, and API references.

Contextual search – Retrieves precise answers with retrieval-augmented generation (RAG) instead of generic AI replies.

Ticket deflection – Reduces support load by resolving repetitive queries before they become tickets.

In-product assistant – Embeds directly into apps or documentation for real-time developer onboarding.

Documentation insights – Identifies weak spots and gaps in documentation from unanswered or frequent questions.

Enterprise security – SOC 2 Type II, PII anonymization, RBAC, and secure deployment options.