Outverse

Transform your support ops with AI agents that act like your team — transparent, policy-driven, and scalable.

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PRICING STARTS

$

0 / Month

INDUSTRY

Customer Support

PRICING TYPE

Paid

ABOUT

Outverse is a platform for building and orchestrating AI agents for customer support / helpdesk contexts. It allows support teams to define logic, policies, escalation rules, and workflows (SOPs) in natural language, and then deploy AI agents that act within those guardrails. These agents can autonomously resolve a large fraction of support tickets (or at least triage / collect information / escalate) while maintaining transparency (no “black box”) and staying consistent with company policies.

USE CASES

High-volume support automation — when many tickets are repetitive or follow clear patterns.

Complex product / SaaS support — supporting multi-step workflows (billing, refunds, plan changes) across systems.

Regulated / compliance-sensitive industries — where you need guardrails and auditability in responses.

Support teams wanting to scale without proportionally growing headcount.

Customer service operations wanting deeper analytics, process enforcement, and consistency.

CORE FEATURES

End-to-end workflow automation – Agents resolve full support cases across multiple systems.

Custom policy & guardrails – Define SOPs, escalation rules, compliance boundaries.

Context-aware multi-step playbooks – Ask for missing info, branch logic, validate, escalate.

Triage & classification – Automatically routes or escalates queries to the right person.

Multi-channel deployment – Works via email, live chat, API, help centers.

Internal copilots – AI assistants help human agents with drafts and suggestions.

Analytics & observability – Logs, dashboards, audit trails for optimization.

Security & compliance – SOC 2, ISO 27001, encryption, safe data handling.
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Integrations – Zendesk, Salesforce, HubSpot, Stripe, Slack, APIs, webhooks.

High autonomy – Claims up to ~80% ticket resolution autonomously.