Rep AI

What do you like best about Rep AI?
We've been using RepAI for the last month as our first AI Live Chat functionality on the site. The set-up and onboarding was fantastic - we're a larger retailer so the RepAI team really did the vast majority for us, setting up bespoke responses and ensuring it really delivered on what we needed it to do, as well as matching our brand voice.
We've now finished our free trial and moved into a retainer basis with a dedicated account handler. There's still some refinement to go, and ongoing improvements and ways to make it even more efficient for us, and useful for customers. But I'm excited to see what it can do.
Others have mentioned the price of the app. I have to say, if you work out how much money it's generating for you in sales, and saving you customers contacting your customer services team, it's actually very cost effective piece of kit.
Review collected by and hosted on G2.com.
What do you dislike about Rep AI?
The learning phase is cumbersome and leads to some weird interactions with a handful customers to begin with.
Review collected by and hosted on G2.com.
What problems is Rep AI solving and how is that benefiting you?
We needed to help convert customers on our website, to increase conversion rates and help that customer journey.
We also needed to provide a way to answer basic customer queries on the website, to divert customers away from an overworked and overstretched customer services team.
Rep started to resolve both of these issues almost straight away. It's converting sales and reducing bounce rate. It's also answering basic customer queries, which is helping customers in their customer journey, rather than them having to contact customer services and wait for a response.
Review collected by and hosted on G2.com.