PRICING STARTS
$
25
/ Month
INDUSTRY
Customer Service
PRICING TYPE
Freemium
ABOUT
Tidio combines live chat, help desk, and automation into a single, powerful platform designed to help businesses elevate customer service efficiency and satisfaction. At its core is Lyro AI Agent, an intelligent conversational agent built to resolve up to 67% of repetitive queries across chat, email, and social, while preserving your brand’s tone and trust. Whether you’re scaling support, streamlining operations, or boosting conversions, Tidio empowers you to deliver human-like, consistent service 24/7.
USE CASES
E-commerce Businesses - Automate FAQs, order tracking, and return queries while increasing conversions.
Customer Support Teams - Reduce response times and improve resolution efficiency with AI assistance.
SMBs - Deliver enterprise-grade service without scaling headcount or budget.
Agencies - Manage client communications and automate repetitive support tasks.
SaaS Platforms - Offer 24/7 product and technical support while maintaining brand tone.
CORE FEATURES
Lyro AI Agent - Automates responses across multiple channels with contextual accuracy and empathy.
Help Desk - Centralized ticket management and workflow automation for high-volume teams.
Live Chat - Real-time chat interface to improve CSAT and handle complex queries instantly.
Smart Actions - Instant plug-and-play service improvements to optimize resolution rates.
Resolution Rate Guarantee - Industry-leading 67% resolution rate — or your money back.
Advanced Analytics - Real-time dashboards for tracking resolution rates, CSAT, and conversions.
Read detailed reviews and discover what makes this agent unique
Reviews
"Best AI Chat Bot"
I am using tidio chatbot from 3 years initially we were using some random chatbot but then we switch to tidio, Lyro agent is best when agents is not available agent takes care of customer with relevant information.
Pros:
Tidio user interface is very clean and user friendly for new user. When i started using i feel very easy to navigate to features like lyro agent, knowledge base, wordpress integration, bot appearance, etc.
Cons:
Sometimes tidio chat not load on every page on my website or it takes sometime to load the widget. I don't know this issue is related with my website or chatbot but there's an issue. I noticed many times.Abhishek
Web Developer
"Great Value Chat Platform with Smart Automation"
Overall, Tidio has been a great addition to our customer journey. It gave us an instant way to engage with site visitors and capture leads in real time. The setup was quick, the live chat works reliably, and the chatbot automation has helped reduce repetitive queries. It's not perfect, but for the price and ease of use, it’s one of the best live chat tools I’ve used, especially for small, service-driven businesses like ours.
Pros:
Tidio was incredibly easy to set up and customise. I loved how quickly I could get live chat up and running on my website without needing any technical help. The chatbot builder is intuitive and flexible, which made it simple to automate FAQs and lead capture. The integration with email and Messenger is a nice touch too,everything is in one place. It’s also lightweight and doesn’t slow down the site. Great value for the features you get.
Cons:
Some of the more advanced automation features are locked behind higher-tier plans, which can feel a bit limiting when you're just starting out. I also found the analytics a little basic, more detailed reporting or user journey tracking would be helpful. Lastly, while the interface is clean, navigating between chats and settings isn’t always as smooth as it could be.Carl
Managing Director
What do you like best about Tidio?
What I like best about Tidio is how seamlessly it combines live chat and automation in one easy-to-use platform. The interface is clean and intuitive, making it simple for both beginners and experienced teams to get up and running quickly. I appreciate how the chatbot features can handle common customer questions 24/7, freeing up time for the team to focus on more complex inquiries. Real-time notifications ensure that no message goes unnoticed, and the ability to integrate with multiple channels—such as email, Facebook Messenger, and Instagram—means all conversations are centralized in one place. Overall, Tidio makes customer communication faster, more efficient, and more personal. Tidio’s customer support is responsive, friendly, and genuinely helpful, often resolving issues quickly. Their team provides clear, step-by-step guidance, whether through live chat or email, making it easy to get back on track. Even for more complex questions, they follow up promptly to ensure everything is working as expected.
Review collected by and hosted on G2.com.What do you dislike about Tidio?
One drawback of Tidio is that, while it offers powerful features, some of the more advanced tools—such as certain automation flows and integrations—are locked behind higher-tier plans, which can feel limiting for smaller businesses on a budget. The customization options for the chat widget, though decent, could be more flexible to match specific branding needs. At times, the analytics dashboard can feel a bit basic, lacking deeper insights that would help fine-tune customer interactions. Additionally, if you’re handling a high volume of chats, the mobile app can occasionally feel slightly less responsive compared to the desktop version. While these issues aren’t deal-breakers, they are areas where Tidio could improve to make the platform even stronger.
Review collected by and hosted on G2.com.What problems is Tidio solving and how is that benefiting you?
Tidio is helping solve the headache of juggling customer messages from a bunch of different places by pulling everything into one easy spot. Instead of switching between apps or missing a DM, I can chat with customers in real time and even let the chatbot handle quick, common questions for me. It keeps things moving fast, saves me a ton of time, and makes customers feel like they’re getting instant attention. Basically, it’s like having a little digital sidekick that makes customer support way smoother and way less stressful.Vanessa L.
Map Pricing Specialist
What do you like best about Tidio?
We've been using the Tidio Shopify app for several months now, and it has quickly become an essential part of our customer experience strategy.
Live Chat + AI Chatbot Integration: The combination of real-time human support and AI automation helps us stay responsive 24/7, even outside business hours.
Easy Setup & Customization: Tidio integrates seamlessly with Shopify. The interface is clean and intuitive, and it only took a few minutes to install and customize the chat widget to match our branding.
Boosts Conversions: Since launching Tidio, we've noticed a significant drop in cart abandonment and an increase in completed sales, especially when the chatbot steps in with product recommendations or quick answers.
Customer Behavior Tracking: Being able to see what pages a customer is browsing or if they’re returning visitors gives our team valuable context before engaging.
Review collected by and hosted on G2.com.What do you dislike about Tidio?
Some automation rules and chatbot flows take a bit of a learning curve to optimize, but the documentation and support team are excellent. Also, it could be very costly.
Review collected by and hosted on G2.com.What problems is Tidio solving and how is that benefiting you?
Tidio is helping us solve two key problems: missed sales opportunities and delayed customer responses. By combining live chat with AI-powered chatbots, it ensures our visitors always get immediate answers, whether it’s about product availability, shipping times, or return policies. This has drastically reduced cart abandonment and improved our conversion rate.The chatbot also automates repetitive inquiries, freeing up our team to focus on complex customer needs and fulfillment. On top of that, Tidio’s integration with Shopify allows us to see what customers are browsing in real time, giving us better context for more personalized and effective interactions.
Overall, Tidio has improved customer satisfaction, increased sales, and made our support process more efficient.
Cesars M.
Operation Manager
What do you like best about Tidio?
We've been using Tidio at AOK Events for over three years now, primarily for its live chat functionality. As the Head of Marketing, I appreciate how clean and visually appealing the platform is - it integrates well with our brand and offers a simple, user-friendly interface that’s easy for our team to manage.Tidio has been a valuable tool for real-time customer interaction and lead capture. It helps us stay responsive and accessible, especially during busy campaign periods. The simplicity of the system is one of its biggest strengths - no unnecessary complexity, just solid core functionality that works.
Review collected by and hosted on G2.com.What do you dislike about Tidio?
That said, one limitation we’ve encountered is the inability to view all projects or conversations in a single unified dashboard. This makes it slightly harder to manage multiple chats or get a full overview of activity, especially when juggling several campaigns at once.
Review collected by and hosted on G2.com.What problems is Tidio solving and how is that benefiting you?
catching our customers at the rigfht times in the sales funnelTom P.
Head of Marketing
Explore similar agents under
Customer Experience
Sierra
Build AI agents for empathetic customer interactions.
Sierra
Build AI agents for empathetic customer interactions.
Sierra
Build AI agents for empathetic customer interactions.
AgentsForce by MindedAI
AI agents for efficient customer support integrated with CRM.
AgentsForce by MindedAI
AI agents for efficient customer support integrated with CRM.
AgentsForce by MindedAI
AI agents for efficient customer support integrated with CRM.
CoachGTM by Mendable.ai
AI insights for Customer Success and sales teams.
CoachGTM by Mendable.ai
AI insights for Customer Success and sales teams.
CoachGTM by Mendable.ai
AI insights for Customer Success and sales teams.
Twig
Enhance customer support with AI automation and insights.
Twig
Enhance customer support with AI automation and insights.
Twig
Enhance customer support with AI automation and insights.
Taalk
Enhance customer engagement with AI voice and text tools.
Taalk
Enhance customer engagement with AI voice and text tools.
Taalk
Enhance customer engagement with AI voice and text tools.
Cust.
AI agents for personalized customer interactions and retention.
Cust.
AI agents for personalized customer interactions and retention.
Cust.
AI agents for personalized customer interactions and retention.