Zowie

Automate support with AI that understands your workflows — human-level, data-driven, reliable.

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PRICING STARTS

$

0 / Month

INDUSTRY

Customer Support

PRICING TYPE

Freemium

ABOUT

Zowie is an AI customer service / support automation platform focused especially on ecommerce use cases. It enables companies to automate entire workflows (not just FAQ responses) across channels (chat, email, voice, etc.) using a combination of generative AI + decision & reasoning engines, while maintaining control, compliance, and integration with existing systems.
It aims to reduce costs, improve response speed, scale support, and let human agents focus on higher-value tasks.

USE CASES

High-volume customer support for ecommerce — automating repetitive order/status/returns queries.

End-to-end workflow automation — tasks involving multiple steps & systems (refunds, reships, account updates).

Omnichannel support consistency — unifying multiple channels so customer experience is seamless.

Cost & time reduction in support operations — letting AI handle most of routine load.

Support in global / multilingual markets — dealing with customers in many languages.

Hybrid AI + human support models — AI handles common cases, humans handle exceptions.

Insight-driven optimization — using analytics to catch failures, tweak or expand automation.

CORE FEATURES

Omnichannel support – Manages customer interactions across chat, email, voice, and social channels with context continuity.

Workflow & process automation – Automates complex multi-step tasks like refunds, reshipments, order tracking, and account updates.

Zowie X2 AI Control Layer – Proprietary layer that enforces consistency, reduces hallucinations, and aligns AI responses with company policies.

Decision & reasoning engines – Ensures logical, rules-based actions rather than generic chatbot replies.

Real-time monitoring & analytics – Provides dashboards, logs, and reports on automation success, failure points, and trends.

Security & compliance – SOC 2 and GDPR compliant with encryption, data safety, and audit trails.

Integrations – Connects with platforms like Shopify, Zendesk, Salesforce, CRMs, and other commerce/helpdesk systems.

Multilingual support – Handles multiple languages for global businesses, delivering localized responses.

Agent assist & human handoff – Escalates complex cases to humans while drafting responses and giving context.

Pre-built templates – E-commerce-focused automation recipes for common flows (returns, FAQs, refunds, shipments).