Duckie
AI assistant for customer support solutions.
PRICING STARTS
$
499
/ Month
INDUSTRY
Technology
PRICING TYPE
Paid
USE CASES
Customer Support Enhancement: Empowers support teams to handle technical inquiries swiftly, reducing the need for escalations to engineering.
Developer-Focused Products: Assists in addressing complex technical questions, making it ideal for companies offering developer-centric tools.
Fintech Applications: Supports fintech platforms by providing accurate responses to user queries, enhancing customer satisfaction.
CORE FEATURES
AI Support Agent: Delivers precise issue resolutions through automated responses for common questions and draft responses for complex inquiries, ensuring a personalized touch.
AI Support Copilot: Provides support agents with access to a consolidated knowledge hub, facilitating quick resolution of customer issues.
Log Investigation: Analyzes technical issues by examining logs, code changes, dashboards, and customer data, aiding in swift troubleshooting.
Auto-Updates and Reminders: Keeps the support team informed about engineering updates, ensuring timely communication with customers.
CATEGORY
Customer Experience
USEFUL FOR
